As communication – public relations students, we have learned how to handle crisis communications in organizations; however, we haven’t learned much about how to handle our own personal crisis communications.
The personal crisis communication can involve miscommunications or misunderstandings which could lead to the loss of professional relationships, or even careers. It could also cause bad impressions, waste time and energy, and more importantly, damage a personal brand.
Why Does the Crisis Happen?
1. WE LOVE GOSSIPING
Yes, we do. Next time, during your conversation with friends, pay attention to how many times the topics are about other people
We love to share things among best friends, and we also love to play the “telephone game”. From the A person to the Z person, the original story could be changed 360 degrees in terms of contents and contexts.
2. WE HAVE BIASES
Everybody has different experiences; however, a majority of us don’t understand that and impose our opinions on other people based on our experiences, and then we tend to get mad at them when they don’t do what we want them to do.
3. WE LACK LISTENING SKILLS
Sometimes we are not good listeners and thus, are not able to understand people’s situations and feelings by putting ourselves in their shoes.
4. WE ARE NOT PREPARED OURSELVES FOR CRISES
We don’t have a communication plan for ourselves that set standards on what and how we will solve the problem. Especially, when the crisis happens, we tend to freak out and lose control, and thus, we are not able to see things rationally.